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RETURN AND EXCHANGE POLICY

Returns / Exchange Conditions

  • Returns are not accepted in-store and online.

  •  exchanges must be made within 14 days of your estimated delivery date. For international customers, we offer a 30 day return period.

  • If you received a faulty item, we are happy to offer you an exchange with shipping included.

  • If you purchase an item and order the wrong size, we are happy to offer an exchange with shipping at your cost.

  • Any items in the ‘SALE’ section are not able to be exchanged.

  • Items purchased during promotional sale periods will NOT be eligible for a exchanged.

  • Exchanges must be received in original condition – unworn, unwashed, with all tags attached.

  • We are unable to credit original shipping costs unless the item was faulty or there was a dispatch error by Knitworld Australia.

  • exchanges are processed within 3 business days of receiving your item/s. 

FAULTY ITEMS

All items are well inspected before being sent out to customers, however in the rare event of a manufacturing fault you will be entitled to a refund.

If you believe your garment has a fault, please email knitworld.login@gmail.com with a description of the garment and of the fault. Faulty garments will not be accepted unless they are in original condition with tags attached. In the case of a faulty garment we must be notified at Knit World Australia within 7 days of receipt.

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